Last Mile
50 posts tagged with “Last Mile”
Amazon's Delivery-Equity Settlement: Audit Service Promises by Neighborhood, Not City
Amazon's D.C. settlement shows why retailers must audit promised and actual delivery service at neighborhood level without using protected-class proxies in routing.
CXTMS InsightsOctober 3, 2026 · 6 min read
USPS–Amazon Same-Day Pilot: Build a ZIP-Level Capacity Contract
Learn how to structure a same-day postal delivery pilot around ZIP-level cutoffs, capacity caps, scan events, exception ownership, and service economics.
CXTMS InsightsOctober 1, 2026 · 7 min read
Nordstrom's Seven-Day Delivery Plan Needs a Weekend Capacity Ledger
Learn how retailers can price, cap, and measure seven-day delivery by ZIP code without allowing weekend promises to weaken weekday service.
CXTMS InsightsSeptember 30, 2026 · 6 min read
Lowe's Drone Delivery Pilot: Build a Store-Level Flight Eligibility Gate
A practical eligibility gate for deciding when a retail order can move by drone—and recovering cleanly when it must shift to courier or parcel delivery.
CXTMS InsightsSeptember 25, 2026 · 6 min read
Chewy's Last-Mile Playbook: Price Adjustable Delivery Windows Before Promising Them
A cost-to-serve framework for offering adjustable delivery windows without sacrificing route density, warehouse stability, or ecommerce margins.
CXTMS InsightsSeptember 20, 2026 · 6 min read
Costco's Ultra-Fast Delivery Expansion Needs Store-Level Capacity Controls
Use store-level capacity controls to protect inventory accuracy, member experience, and profitability as Costco expands ultra-fast delivery channels.
CXTMS InsightsSeptember 19, 2026 · 6 min read
Local Express Carrier Rollups Need a Delivery-Zone Integration Map
Regional courier acquisitions promise broader reach, but shippers need a delivery-zone integration map to validate coverage, service, scans, and billing.
CXTMS InsightsSeptember 10, 2026 · 6 min read
Petsense Same-Day Delivery: Govern Store Inventory Across a Marketplace Fleet
Petsense's same-day rollout shows why store inventory, substitutions, handoffs, and shared order statuses must operate as one governed delivery workflow.
CXTMS InsightsSeptember 9, 2026 · 6 min read
Gap and Kohl’s Add DoorDash: Govern Marketplace Delivery at the Store-Order Level
Gap and Kohl’s are joining DoorDash’s marketplace. Learn how store-level order governance protects inventory, service, and margin in rapid retail delivery.
CXTMS InsightsSeptember 3, 2026 · 6 min read
The Delivery Protection Act: Building a Cost-and-Service Model for New York City Parcels
A practical framework for modeling how New York City's proposed Delivery Protection Act could affect parcel costs, route productivity, and service promises.
CXTMS InsightsAugust 29, 2026 · 6 min read